Wow. I was as skeptical of the wisdom of Tesla attacking NYT's journalist for their Model S review as all the other HNers - but this is incredible.

First: I realize the fact that what the hardware logs show and what the user was shown may not be one and the same (i.e. hardware sensors may indicate charge at 28% but due to a bug (it's possible!) it may be shown to be full). But their travel logs shred, I repeat, shred Broder's credibility and claims alike.

It really does look like he was hell-bent on ripping Tesla a new one in his review. Taking Tesla's rebuttal at face value: purposely embarking on journeys over twice the indicated available range, driving around in circles in an empty parking lot to kill batteries, turning up the heat and claiming to have turned it down ("shaking, shivering, and with white knuckles" no less).

They post images, graphs, logs, maps, and more. I'm incredibly surprised at how well they're defending themselves against dishonest reviews - for example, I'd never have thought to log the changes to the cabin temperature, but apparently they've done so and more!

This post makes me want to reconsider a Model S as my next car. As far as I'm concerned, this is exactly the kind of attention to detail I want going into the engineering, design, and manufacture of my vehicle.

I'd be interested in hearing NYT's response to this - they previously stated unconditionally that they stand by Broder's review and believe it to be honest, truthful, and factual.

If indeed at the end of the day this was Broder pushing his own agenda, not only ignoring but outright faking facts, then I think his journalistic career should be over.

I think Adam's mistake here is to go too much by the numbers. He presumably has numbers that show that Quora ends up net ahead if they force people to create accounts to read answers. He grew Facebook very effectively by following the numbers. But he may not realize how different this case is from Facebook's. It may well be that for a site like Quora, at this stage in its life, users are not all equal. It may be a mistake to alienate the sort of people Quora has been alienating by doing this, even if they end up numerically ahead in the short term.

I'm one of them. Quora has now spent several years training me to be bummed out every time I click on a link to their site. Every time it happens, I dislike them more, and become more resistant to creating an account. I now think of it as a site for other people, who are willing to put up with the stuff they do. I'm pleased to find there are others like me.

I like Adam, but I wish he'd stop doing this.

Once Quora started blurring answers like Experts Exchange, I had no use for it. You're holding user-contributed content hostage? Go away.

Complaining about usability on Quora is like complaining about not having privacy on Facebook.

This whole controversy has been a little depressing to read...not that the Tesla vs. NYT discussions here have been worse than on other forums, but just because it shows how technical minded people are as easily swayed by preconceptions and alliances as more ostensibly non-scientific minds.

How many words have been expended in the other HN thread to allege that Broder -- after most have already established that he is a charlatan -- is receiving oblique funding from his Big Oil paymasters? It may very well be that Broder got a swimming pool full of BP-money in his offshore hideaway...but isn't it possible that just maybe, that Elon Musk has a vested interest in advocating for Tesla? Like, just a little bit?

It doesn't have to be that Musk is trying to cover up the truth. It could just be that this is his big project and he is overly sensitive to (some of it admittedly unfair) criticism to the point where he'll see malice where there is none. It's possible: bias from sentimental influence is not unheard of in the scientific community.

One of the most disappointing things about Musk's response was how he closed it with an out-of-context anecdote:

In his own words in an article published last year, this is how Broder felt about electric cars before even seeing the Model S: "Yet the state of the electric car is dismal, the victim of hyped expectations, technological flops, high costs and a hostile political climate.”

If you read that article, Broder was clearly referring to the controversy behind the Chevy Volt, which he also compared unfavorably to a "lawnmower".

Oh wait, that was Elon Musk who said that: http://articles.businessinsider.com/2009-05-11/green_sheet/2...

So basically, if you think Musk knows what he's talking about, then Broder spoke the truth about the Volt. Yet Musk uses Broder's assessment as a closing statement of damning circumstantial proof that Broder is decidedly anti-electric car.

Oh I know, this kind of cheap rhetorical trick is what all politicians and businessmen do, and it's OK if someone we all really admire does it, as long as his heart's in the right place. Maybe so, but I don't think it hurts to be a little more objective towards our heroes and realize that they can be prone to misjudgment too.

If this were the olympics of mental gymnastics, you would take the gold medal in every category.

> So, here's the story: He is expecting a number at around 100 miles because he thinks he's being more efficient now. He sees 50 miles. On a digital display at a hotel at night, he misreads the 5 as a 9, and this fits with his expectation, so he goes to bed thinking he has 90 miles of range. He wakes up and the Tesla has lost 5 miles of range inexplicably -- but it therefore has become 45 miles, which looks totally different. He calls them up complaining that the Tesla lost half of its charge overnight and some sympathetic tech support describes it as a "software glitch."

Pure gold. Thanks for the laugh.

This is Oren Teich, I run Heroku.

I've read through the OP, and all of the comments here. Our job at Heroku is to make you successful and we want every single customer to feel that Heroku is transparent and responsive. Getting to the bottom of this situation and giving you a clear understanding of what we’re going to do to make it right is our top priority. I am committing to the community to provide more information as soon as possible, including a blog post on http://blog.heroku.com.