Though this is not the worst indiegogo project I've seen, Kickstarter at least has a policy against overhyping a product that doesn't exist. (That's why we see so many of these projects on sites that do allow this overhyping now.)
You can't expect an objective experience when the service offers a higher service to businesses for money. And the paid search results aren't even relevant.
I once had the displeasure of using Fogbugz (hosted version). You could only reply to a bug if it was sent in via E-mail. Any other correspondence was to be performed via actually editing the ticket data, inline.
I called to ask if there was a way and the dude I talked to actually insinuated that I had not taken time to read the documentation. WTF?
Apparently that requirement was a "feature" -- they assumed that a bug entered manually did not require correspondence.
...NOT!