Maybe op was referring to free customers that are rude, and impose big costs to ... | Hacker News

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		Matt3o12_ on April 5, 2016 \| parent \| context \| favorite \| on: How Candy Japan got credit card fraud somewhat und... Maybe op was referring to free customers that are rude, and impose big costs to you (way above the average support ticket). But agreed, if I get bad support as a free customer, how can I know that the support will get any better if I start paying (except for services that sell support). When I get an instant response to a question from a friendly support, I would say that I'm far more likely to upgrade to their paid server.

optimiz3 on April 5, 2016 [–]

The point is that toxic customers tend to sap your bandwidth. If you impose a time cost on them it throttles their ability to do so.

One way or another the problem works itself out, which lets you focus on the paying (i.e. actual customers).

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