Dealerships as a whole are not going to treat a customer like the person in the story above. They live and die on customer referrals and there are many rewards from manufacturers for being stand out. This includes servicing vehicles not purchased from them and at times even different brands.
The Tesla model irks me because they are also pretty much keeping all repair work in house; disclosure I work for a major parts/repair/distribution company; and this limits both customer choice but also valuable information on reliability that all consumers should be able to get access too.
That letter at the end looks exactly like a corporate guilt acceptance letter you see in the news. We settle but do not plead guilty. That just doesn't cut it in a consumer oriented industry like auto sales and I really don't see how Tesla will be able to defend their dealer less strategy with the III should problems shake out this way. If anything the noise on the internet should be loud.
The Tesla model irks me because they are also pretty much keeping all repair work in house; disclosure I work for a major parts/repair/distribution company; and this limits both customer choice but also valuable information on reliability that all consumers should be able to get access too.
That letter at the end looks exactly like a corporate guilt acceptance letter you see in the news. We settle but do not plead guilty. That just doesn't cut it in a consumer oriented industry like auto sales and I really don't see how Tesla will be able to defend their dealer less strategy with the III should problems shake out this way. If anything the noise on the internet should be loud.