Sounds pretty similar to my two experiences with Amazon Fresh. First guy shows up and goes into a long story about how his leg is broken and how terrible his day is going. Not to be unsympathetic, but clearly this guy was just trying to solicit a tip, which I was planning on giving anyway, but decided against after the experience. Second time around I just pick the "leave it at the door" option, and they dropped it off at the wrong building, and when I found it, it was also the wrong order.