I can’t help but wonder what it is about tech people that makes them so eager to expend their precious mental cycles reinventing the CRM wheel. Anything custom you could ever want to do in a CRM can be done on Salesforce’s platform with a fraction of the effort.
Facebook, Amazon, and Google all use it to power various aspects of their back end, and yet start up culture folks continue to turn their nose up at it, while begrudgingly paying for their sales team’s licenses.
What’s up with that? Why does this community seem to hate the company that built a great product that everybody needs and established SaaS as a thing?
Salesforce is really an overpriced, over complicated, awful UX and full of quirks kind of software. Anyone with any decent taste in software would probably write their own or use something else.
Out of curiosity, when was the last time you used it, and who owned the environment? It can certainly be that with the wrong person in charge of it.
The problem is the expectation that it’s going to function like one trick consumer tech tools out of the box. To see the value, each company must make it their own. They should be creating the UX themselves, and a different one for every type of user according to their role.
People say the same thing about every piece of business software they’ve never invested time to truly understand.
Salesforce gives you the Model and the View, some basic Controls and the ability to customize all 3 with both clicks and code + APIs. Sales Cloud is an app built on it. Salesforce is a PaaS.
Facebook, Amazon, and Google all use it to power various aspects of their back end, and yet start up culture folks continue to turn their nose up at it, while begrudgingly paying for their sales team’s licenses.
What’s up with that? Why does this community seem to hate the company that built a great product that everybody needs and established SaaS as a thing?