I think what's a terrible idea is pegging people to specific locations. That used to be necessary to find someone in the office but nowadays we have other tools to discover each other's locations.
Instead of binding people to locations, I'd much rather bind activities/moods to locations, e.g.
- the studious space: hushed atmosphere like a library, NO TALKING, for people actively working on brain problems
- the collaboration space: when you need to huddle with a few other people and solve a problem out loud
- the audio privacy space: small rooms for remote conferences where you're the only participant
- etc.
What's important is to have extra monitors in all these spaces, so a decent work setup can be had anywhere.
As a compromise, what's been working in our own office is that the open plan is—with rare exceptions—the "Library": very quiet talking, if any. For the super quiet, that's the Home Office. And for all the rest, we have conference rooms which are all equiped with very large screen telepresence equipment and which supports wireless screen sharing. So anytime we need to make noise, we have what we need. And for those who need some momentary privacy on their own, we have Audio Privacy Rooms with are set up with 1 armchair, small table and video phone. (Disclaimer: I work for the Collaboration group at Cisco so we're eating our own dog food and have easy access to it; I do realize these things do have a cost.)
What if a worker needs personalized space, like certain lighting, ergonomic chair & keyboard, works on a special desktop station not with a portable laptop, etc.?
Also, in every job I’ve had, the tasks I am asked to complete always require absolute quiet, private concentration time, for most hours on almost all days. The same has been true for most colleagues in each of these businesses, across all different software teams.
Given this, why not make the default be dedicated private offices per person, and then have separate areas for collaboration, interview rooms, etc.?
A “Library” open plan area would simply not be good enough as a default, since it lacks dedicated privacy and lacks customizability per each individual for sound, lighting, equipment, etc.
I think the main thing is that any solution proposing to put a lot of programmers into the same shared, open room is just wrong-headed and unworkable. That’s the defining property that makes these workspaces bad.
> What if a worker needs personalized space, like certain lighting, ergonomic chair & keyboard, works on a special desktop station not with a portable laptop, etc.?
> What if a worker needs personalized space, like certain lighting, ergonomic chair & keyboard, works on a special desktop station not with a portable laptop, etc.?
They would set their stuff up in the space that best fit their needs or even work from home.
What do you mean? The nature of needing to customize your space is fundamentally incompatible with sitting in a large open plan space. How could you “set [your] stuff up” in an open plan area?
For example, suppose there is harsh overhead fluorescent lighting above your desk. But you require soft lighting from a desk lamp for eye comfort. In a private office, you can bring in a lamp. If you bring in a lamp to your open-plan desk, it’s futile, because the harsh communal lighting is enforced on you, not customizable.
Lighting is certainly trickier, but if it's that big of a deal, work with the people around you and/or your manager to move to a darker part of the office where you can set up your own lighting.
I have worked in multiple open offices where people didn't want harsh fluorescent light and they worked with the team/facilities/whoever to get the lights dimmed/removed/changed to be more compatible with what people wanted.
> “I have worked in multiple open offices where people didn't want harsh fluorescent light and they worked with the team/facilities/whoever to get the lights dimmed/removed/changed to be more compatible with what people wanted.”
I’ve never seen an open-plan office where this would be possible, do you have any links?
In the open plan offices I’ve worked in, the overhead lighting could not be dimmed, and it would not be possible to only dim lights for part of the floor and not others, because there was no barrier, wall, corner, etc., separating one group of people from another. If you dim the lights directly overhead, it’s still way too harshly bright from the lights 3 or 4 rows over from you anyway.
I don't have any links, but most office buildings I've encountered let you turn off sections of lights. For more granular control we've simply removed the lightbulbs. (Sometimes to the chagrin of the facilities people)
If lights from far away are a problem I don't have a very good solution beyond hanging a flag or something from the ceiling to try and block the light.
Instead of binding people to locations, I'd much rather bind activities/moods to locations, e.g.
- the studious space: hushed atmosphere like a library, NO TALKING, for people actively working on brain problems
- the collaboration space: when you need to huddle with a few other people and solve a problem out loud
- the audio privacy space: small rooms for remote conferences where you're the only participant
- etc.
What's important is to have extra monitors in all these spaces, so a decent work setup can be had anywhere.
As a compromise, what's been working in our own office is that the open plan is—with rare exceptions—the "Library": very quiet talking, if any. For the super quiet, that's the Home Office. And for all the rest, we have conference rooms which are all equiped with very large screen telepresence equipment and which supports wireless screen sharing. So anytime we need to make noise, we have what we need. And for those who need some momentary privacy on their own, we have Audio Privacy Rooms with are set up with 1 armchair, small table and video phone. (Disclaimer: I work for the Collaboration group at Cisco so we're eating our own dog food and have easy access to it; I do realize these things do have a cost.)