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Face-to-face is more effective than video conferencing, but not in the way that you'd trivially expect.

Most designated meetings, you can have just fine over a video conferencing system. Where f2f excels is in the conversations after you leave the meeting room - just a casual question to some other person from the meeting, which evolves into an impromptu 5-minute chat. (That is usually more valuable than the entire meeting :)

Spontaneous conversation is incredibly valuable. (Which, ironically, is also cited for open offices). I believe that if you start with a fully remote setup, you are growing a culture that will move these conversations to IM or other channels, by necessity. You'll likely be fine.

But you cannot move a company that has grown up with a culture of f2f meetings to a culture of IM conversations - it's too deeply ingrained.

IOW, you're not "throwing away" something if you build a remote culture from the start. Both models can work, but switching models is hard.



It does seem plausible that requiring an in-person team to switch to IM and other electronic communication would be more difficult than starting out remote.

I work on accessibility for people with disabilities, and I'm blind myself (well, legally blind), so I think a lot about including people with disabilities. It seems to me that working with people with some kinds of disabilities, e.g. deafness or a severe speech impediment, would be akin to forcing an in-person team to switch to IM. (I have no direct experience working with people with those disabilities, so I'm happy to be educated.) So I speculate that starting out remote would also make the team more inclusive in this area.




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