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Actually, I don't find flying particularly frustrating. Waiting on the runway, getting kicked off my flight because it's overbooked, getting stuck in the airport - it goes with the territory, and I am okay with that. My grudge with United (and subsequent love affair with Virgin) was about the way they treat their customers.


IMO this is actually a problem.

We're so used to being treated like crap that we take it for granted and accept it.

If you have six widget, and you sell seven, you have to give the 7th a refund, otherwise it's fraud.

When an airline has six seats and sells 8, the extra two buyers get the shaft, and that's ok?


Well, when you get bumped they put you on another flight, and often offer free flights to the people who volunteer to get bumped...

So it's not really fraud. They don't just strand you at the airport.


No matter how you slice it, they're selling you something that they already sold to someone else.




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