Yes Ryanair almost pride themselves on being rude. They customer service response is that you can coy someone else if you don't pike them. However they are ridiculously cheap. I was in a long distance relationship with someone in a different country 300km away. We saw each other almost every weekend or second weekend thanks to Ryanair. Return international flight frequently cost €30, sometimes less. I have more than once had a flight cost €0.01, including all taxes/charges.

Ryanair are rude and uncaring, but damn, they made flights cheap amd available.