OP should not have attempted to negotiate with the hostage taker. They should have instead reached out to their CC issuer and explained the situation. If the goods were not delivered most competent credit card companies will issue a chargeback.
"We're banning you for demanding a refund for items not delivered" seems like a great way to attract regulatory scrutiny:
>By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days... If the seller is unable to ship within the promised time, it must notify you, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date.
