I deal with such experiences by simply reversing the credit card charge. The issuer of my card has a solid process for handling such situations. They ask a series of questions: was the charge in exchange for goods or services? Did you receive what was promised? How was your experience different from what you expected? After about half an hour on the phone with an actual human, the charge is reversed, and all goes back to normal. I’m confident that not even google can fight bog standard chargebacks.