It doesn’t matter. I’ve been a paying customer of Google (Apps / Mail / Gsuite) for my company. Good luck finding helpful support if you run into any situation slightly outside of the norm. I’ve had my entire company email domain down and was told by Google support to “wait.”
As the other commenter noted, Google does not have a customer-first or even customer-top-10 priority and it shows, again and again.
That said after I started working at the place I work now I've actually experienced two Google engineers come out to us for a meeting to help us troubleshoot issues with Google Cloud.
Didn't help much but I was still really suprised so I feel I should mention it.
I also got some support on mail, IIRC once somewhat great, once clueless or downright actively trying to avoid helping.
And don't get your hopes too high, while we are small (<2000 employees) we are driving driving adoption of cloud for other companies.
I often get these cheerful E-mails from other vendors. When I tell them what's not going alright they set up a series of meetings with clueless people and nothing happens usually. I would expect Google to be the same.
In my experience those meetings have the goal of explaining you how to use the product. If the issue really is that something doesn't work, it's not something sales people can do anything about.
As the other commenter noted, Google does not have a customer-first or even customer-top-10 priority and it shows, again and again.