This isn't just the case at Google Fi. Google's support sucks for their developers too. The /r/androiddev sub has countless stories of developers getting account banned and apps removed for vague reasons and then unable to talk to a real human being on Google's support side. They get canned responses from their bots.
I can't wait and hope that one day Amazon takes over Google somehow. SO far, my experiences with Amazon support has been outstanding. If an item doesn't arrive in the "prime" 1 day shipping window, they immediately ship a new item right away and gets delivered the next day and simply ask you to return the item if the first one shows up eventually. They have done this for a knife set which was over $300 in value and the first item never showed up, so they sent me another one the next day. Other times when I have contacted Amazon support, they have been amazing too. If a delivery is late by even a day, they offer me a month of free prime shipping. And this is simply via chat, not even phone support.
Google should take a few lessons from Amazon and at least offer decent support for their paying customers and developers who help flourish their play store considering they take 30% cut of the developer earnings.
I can't wait and hope that one day Amazon takes over Google somehow. SO far, my experiences with Amazon support has been outstanding. If an item doesn't arrive in the "prime" 1 day shipping window, they immediately ship a new item right away and gets delivered the next day and simply ask you to return the item if the first one shows up eventually. They have done this for a knife set which was over $300 in value and the first item never showed up, so they sent me another one the next day. Other times when I have contacted Amazon support, they have been amazing too. If a delivery is late by even a day, they offer me a month of free prime shipping. And this is simply via chat, not even phone support.
Google should take a few lessons from Amazon and at least offer decent support for their paying customers and developers who help flourish their play store considering they take 30% cut of the developer earnings.