> It should at worst scale linearly with user-count
No, front-line support staff might scale that way, but organizational costs scale superlinearly with the size of the bottom of the pyramid, so even if it did, total cost would be super linear with userbase.
No, front-line support staff might scale that way, but organizational costs scale superlinearly with the size of the bottom of the pyramid, so even if it did, total cost would be super linear with userbase.