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On the flip side of that argument, it shows an extraordinary mount of hubris in their ability to know what the user wants to see.

Allowing customization is considerate to the user, like saying "I made this and I think this default configuration works best, but you can change this if it doesn't work best for you." There is not necessarily a "right solution" for 100% of the users.

The best user experience comes from strong defaults that don't need to be changed, but can be if the user requires it.



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