We use WebEx as our VC of choice where I work. Turns out the only reason people used it was that there was no alternative when using the VC in the office.
When we switched to WFH people dropped WebEx immediately in favor of Google Meet. Now I hear that GMeet will be available in our physical office when we return. One lost customer for Cisco.
It's hard to explain the problem with WebEx other than GMeet (Or Zoom, or really any other platform) just works and feels better.
When we switched to WFH people dropped WebEx immediately in favor of Google Meet
Out of curiosity did they "just do it" or was this an official decision?
The "new normal" has really turned a lot of stuff on its head and brought "shadow IT" into the mainstream like never before. It's one thing to replace a video calling app but I wonder if we will ever see employees self-organise to boot out incumbents like SAP as well, that like Webex and Teams are sold on the golf course.
It was informal. No doubt it relly helped that we are G-Suite users and adding Google Meet to a calendar event is a one-click operation (although it is possible to add other providers now).
Compared to the ultra clunky WebEx client, buggy web version and no native integration with GCal at the time, it just faded out of existence for us.
When we switched to WFH people dropped WebEx immediately in favor of Google Meet. Now I hear that GMeet will be available in our physical office when we return. One lost customer for Cisco.
It's hard to explain the problem with WebEx other than GMeet (Or Zoom, or really any other platform) just works and feels better.