If managing millions robs you of the empathy that is necessary in this situation then there is something very wrong in the whole situation.
A user of your service had their life upended as a direct result of loopholes in your vetting model.
The LEAST you can do is reimburse them in full for their loss, take the monetary hit, and plug the holes in your model. If you are managing this in any other way you deserve to have your job forfeited.
A user of your service had their life upended as a direct result of loopholes in your vetting model. The LEAST you can do is reimburse them in full for their loss, take the monetary hit, and plug the holes in your model. If you are managing this in any other way you deserve to have your job forfeited.