> Notice subtle changes in behavior: the most useful hint here is when someone who used to be very vocal about an issue stops complaining.
This point resonated greatly with my own observations, both of myself and of other colleagues with each development team I've been part of.
I think another challenge is fostering a culture where everybody genuinely cares about the output that's delivered. Not everybody will. Some people are comfortable moving tickets from triage through to a resolved state day in, day out without caring whether this process or the output can be improved.
This point resonated greatly with my own observations, both of myself and of other colleagues with each development team I've been part of.
I think another challenge is fostering a culture where everybody genuinely cares about the output that's delivered. Not everybody will. Some people are comfortable moving tickets from triage through to a resolved state day in, day out without caring whether this process or the output can be improved.