So funny, off topic story with Verizon. I ported my number from them years ago. Which ended me up in the same exact situation. I couldn’t log in or anything. So I sent them $800 just to make sure I covered my early termination fees since I couldn’t log in to see a bill and I had paperless billing on. Fast forward 6 months later and I get a call from their debt collections for $600. I asked where the $800 went. They didn’t know but I owed them money. I disputed it on my credit report and it vanished. Another six months and I get a call again, almost same conversation but at the end of it, they sent me a check for almost $200. It was great. I’m never doing business with them again though.