"Although that individual attempt was unsuccessful, out of an abundance of caution, we reset the account and notified Sitel who engaged a leading forensic firm to perform an investigation."
Really don't like that they're still unwilling to actually say the name of the 'leading forensic firm'.
This whole communication from Okta is a total debacle. They are trying desperately to under play the event and deflect blame in the poor transparency after the event all while not once mentioning that they plan on making any remediations or changing anything in their day to day operations after this incident to prevent it from happening again.
Really don't like that they're still unwilling to actually say the name of the 'leading forensic firm'.