The site is great. This is still another example of sending taxpayer dollars to private organizations because public offices aren't well funded enough to execute these things on their own.
I suspect it's part that and part that after healthcare.gov all the public employees are scared shitless of being held responsible for another incident like that, and believe (probably correctly) that outsourcing it means they can get at least most of the blame for failed projects to land with the external company.
The site is great. This is still another example of sending taxpayer dollars to private organizations because public offices aren't well funded enough to execute these things on their own.