How we got rid of 80% of our support calls | Hacker News

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		How we got rid of 80% of our support calls (dinkevich.com)
		4 points by Murkin on Dec 29, 2011 \| hide \| past \| favorite \| 1 comment

Ryan_Shmotkin on Dec 29, 2011 [–]

what about trying A/B testing in addition ? a 80% decrease is great but additional 1-2% can go a long way

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