Last time I talked to someone about this they pointed out that fraud depts are often outsourced. Which is a lovely plan because now your customers hate you for something an entirely different company did to them. And also they are directing you away from the official website every single time you interact with them.
I'm not sure what grounds you issue arrest warrants on, but I appreciate the sentiment.
Ironically, fraud. They have done substantial financial and "real" harm by pretending to be competent at things that they are clearly not, and have been a combination of remiss in their duties and complicit in the crimes of fraudsters.
Sufficiently advanced incompetence is indistinguishable from malice, and should be prosecuted as such.
Years ago I bought a tv. Clear on the other side of town. When I got home I had a message from the fraud dept about charges. I called them up to explain I did in fact buy that tv.
They weren’t calling about the TV. They were calling about the car wash I stopped to get near my old neighborhood on the way home. For $8. Wat.
And for a while they would flag me every time I went on a road trip or travelled, because they pegged me as a non traveler. I travel, but quality over quantity. And you’re basically psychologically fencing me into a profile you’ve written about me that’s wrong by punishing me every time I step out of it? Fuck you.
I'm not sure what grounds you issue arrest warrants on, but I appreciate the sentiment.