- Going from the beta to the prod app erases all of my favorites
- many stations (like Atlantic Ave-Barclays) have to be added two or three times under favorites
- under nearby, each bus location is listed twice (one per direction, cluttering up the list)
- would love to see a view that showed me all trains from the nearest N (three? let me pick) stations, so I could decide which one to walk to — currently have to swipe/tap back and forth between multiple screens (which typically lose state/position)
- in settings, two menu items refer to AAR. I am sure 90% of the users don't know that's "Access-a-Ride"; there's also no way to turn that off for the people who don't use it
- contact us isn't integrated into SalesForce, so you have to re-enter your contact info each time, and there's no way to follow up on tickets from the app
- would be nice to have live chat to customer service (like you can via WhatsApp)
- if you enter text into the search field, then shrink the window height by dragging it to the bottom, you lose your search field contents
Product-wise, you are still structuring this around the physical infrastructure (what's at station XYZ) vs the user need (how do I get to place ABC).
Hopefully you'll bundle TrainTime in soon, as well as add OMNY card management.
It is amazing (but not surprising) that MyMTA (which is ≈6 years old) was "unmaintainble" and had to be thrown out. Can't decide if it was because the city only paid $40K/year and couldn't hire anyone good or because they paid some consultant who is friends with DOITT staff $5MM/year.
- Going from the beta to the prod app erases all of my favorites
- many stations (like Atlantic Ave-Barclays) have to be added two or three times under favorites
- under nearby, each bus location is listed twice (one per direction, cluttering up the list)
- would love to see a view that showed me all trains from the nearest N (three? let me pick) stations, so I could decide which one to walk to — currently have to swipe/tap back and forth between multiple screens (which typically lose state/position)
- in settings, two menu items refer to AAR. I am sure 90% of the users don't know that's "Access-a-Ride"; there's also no way to turn that off for the people who don't use it
- contact us isn't integrated into SalesForce, so you have to re-enter your contact info each time, and there's no way to follow up on tickets from the app
- would be nice to have live chat to customer service (like you can via WhatsApp)
- if you enter text into the search field, then shrink the window height by dragging it to the bottom, you lose your search field contents
Product-wise, you are still structuring this around the physical infrastructure (what's at station XYZ) vs the user need (how do I get to place ABC).
Hopefully you'll bundle TrainTime in soon, as well as add OMNY card management.
It is amazing (but not surprising) that MyMTA (which is ≈6 years old) was "unmaintainble" and had to be thrown out. Can't decide if it was because the city only paid $40K/year and couldn't hire anyone good or because they paid some consultant who is friends with DOITT staff $5MM/year.