To counterpoint this with 'not for thee, but for me.' If you are spending > $1m/yr with AWS this will never happen. The decisions need to go through a TAM who will block this kind of thing.
For smaller users I can imagine this sort of thing happens pretty regularly with every cloud, even smaller ones.
Please reply if you had a TAM and were spending that much! I'd be personally interested to hear that was the case.
No, we had the lowest tier (research - funding is an issue) - but more seriously SME's will get trapped in this as well, and if I had $1m/yr I would definitely be running my own datacenter.
They offered to investigate if we paid for support, I counter-offered with not using the chat script in one of my courses as an example of AWS customer "support", and we ended up getting a full refund at least.
For smaller users I can imagine this sort of thing happens pretty regularly with every cloud, even smaller ones.
Please reply if you had a TAM and were spending that much! I'd be personally interested to hear that was the case.