I really would like to hear the actual-actual story here, since it is basically impossible it actually was "Google let customer data be completely lost in ~hours/days". This is compounded by the bizarre announcements - UniSuper putting up TK quotes on their website, which Google doesn't publish and also doesn't dispute.

if a massive client came and said "hey our thing is completely broken", then there would have been a war room of SREs and SWEs running 24/7 over two continents until it wasn't.