Neither bad hiring not leet code is a problem with Twilio properties in my experience. Quality however, that gets railroaded by "deliverables" -- the problem is craftsmanship is hard to maintain and manage as companies scale while priority shifts to product announcements.
There needs to be penalties. Massive penalties for breaches like this. That is the real problem. Nothing will happen to Twilio even though they caused such loss. They need to suffer economically for this, then quality will improve.
