I have Oracle Linux and RHEL servers. The support from Oracle does not meet our needs, or expectations. When I open a ticket with them, they respond via e-mail. I cannot respond to the e-mail. I have to go back to their website to update the ticket. 99% of the time I have resolved the problem myself. Some I just gave up on after a few weeks of not being able to talk to a human, or someone who has a clue. I tried to show them some of the older tickets that I was complaining to them about their service on, but their system had already deleted them which increased my ire. In fairness, someone once got back to me at about 2am, after their call center rolled over to Asia. This person actually knew what he was talking about, (Once I got past the accent). However, I always get MUUUUUCH better support from RH, and IBM-(AIX). I don't call often, but when I call, I need an answer, not "Web Ticketing System tag". If you are going to Oracle for their support, go to RH instead, or you will be sorry. I sure am.