Their EU region was down for 8 hours last November and it took 2 hours before they were aware of it so submitting a ticket is definitively worth while. I'm suspecting their monitoring is not good enough.
They are definitely aware of it, although the status page is having trouble loading, you should get it eventually.
If their triage system is good than overwhelming them with duplicate non-specific "things are wonky" error reports might not hurt, but it def doesn't help.
