I would even go a step further, and say that bureaucracy, in and of itself, is not a bad thing. It is a natural and inevitable consequence of a large organization: you need more measures in place to keep track of things when there are too many for people to keep track of in their heads.
The problem arises when the bureaucracy becomes, at least for portions of the organization, the end in itself rather than a means to an end (the end being something like better service, efficiency, and accountability). That's when it starts to contribute to frustrations and bad experiences (and, if allowed to continue in this vein, enshittification).
The problem arises when the bureaucracy becomes, at least for portions of the organization, the end in itself rather than a means to an end (the end being something like better service, efficiency, and accountability). That's when it starts to contribute to frustrations and bad experiences (and, if allowed to continue in this vein, enshittification).