What a funny consequence of having a massively successful product. The design was so successful, that they sold so many phones, that they lost tons of customers.
If this were a failure in every way, then it wouldn't be as much of a problem for a brand. But because it was well executed in one dimension, it will be incredibly destructive.
The hardware actually sucks just as much as the software. Cingular knows this. Try to get optional insurance for a RAZR and you will be politely told that it is not available for that model. That should tell you something..
Yes, I was also surprised at the small sample size. On the flip side this is one of the rare times and article like this says axactly how many people were polled and how they respond.
That was Robert. I've never heard him complain about anything the way he complained about the Razr's software. After a few months he gave up and got a Nokia.
Motorola isn't doing very well financially either.. Nokia is supposedly blowing them away in device sales growth. Maybe its because people now realize (as this article points out), Motorola phones generally suck.
I wouldn't buy Motorola to begin with. I bought my cell phone from Amazon.com, and the RAZR got pretty torn up in the reviews I read. So I opted for a Nokia, and have never been less than pleased with it.
If this were a failure in every way, then it wouldn't be as much of a problem for a brand. But because it was well executed in one dimension, it will be incredibly destructive.