I spent a few months doing general customer support (not technical) for a telco/isp. We had two isp products, a general one 'foo' and a rural-oriented one 'bar'. We could see the homepage for 'foo' and it was helpful in getting customers to the right spot to login (but what they saw after that was a mystery). No dice with 'bar' - our own product. I emailed the management saying "please whitelist 'bar', it's not like we're going to waste time looking at it, and it improves the service". Management droned: "That's not our decision, it's IT's".

I emailed IT with the reply and said the same thing to them. "That's not our decision, it's Management's".

Ah, the life of a drone. Can't say I miss it. The same place had an email quota so strict that I couldn't keep more than 2-3 weeks worth of emails. It also made me a lot more forgiving of callcentre drones.