We've had an absolutely horrible experience with Rackspace (managed, managed cloud, and unmanaged cloud). I think Rackspace has seen their day come and go (used to be a very loyal customer) and are really struggling. Their tech is old and outdated, they're awash in duplicate controls panels, their billing isn't unified, and their UK presence is completely out of control.
We're moving away as quickly as possible to Linode and AWS.
I work at Rackspace, and I'm really sorry to hear about this experience. We are working very hard to address the control panel inconveniences that you've mentioned and we would be extremely grateful if you could take the time to provide us with some feedback on how we could improve. You can reach me directly at shaggy@rackspace.com. Thanks.
Hey there - thanks for the response, but I've already wasted at least 15-20 hours over the last year communicating with Rackspace techs, management, and senior management (so I'm told). If you truly believe you can actually do something to fix all the problems, let me know.
Like I said, Rackspace's model of hiring great people and giving premium service worked great in the old days pre-cloud, but now the people are poor quality as the company has grown, the underlying tech is horrible, and the billing and other services so bad that you can't justify the premium prices anymore.
Rackspace servers and service (in all forms) are considered harmful. Just go with AWS or Linode.
We're moving away as quickly as possible to Linode and AWS.