So, you don't bank online or pay bills online? I know I do. This is taking X desktop application away from a CSR and providing this functionality directly to customers over the web. And pretty much any ordering system done on the web has replaced the traditional desktop application that a rep would have had to use previously as you called/faxed/mailed in your order.
Also, there's mail and Office-type apps that are solely web-based as well.
Further, (and this is just in my company so take it FWIW) but our ticekting system has moved to a web-based system. Same with our Leave/Absence tracking system (with a SAP backend). I could go on and on.
Also, there's mail and Office-type apps that are solely web-based as well.
Further, (and this is just in my company so take it FWIW) but our ticekting system has moved to a web-based system. Same with our Leave/Absence tracking system (with a SAP backend). I could go on and on.