I had a Dell XPS 9530 and the support was an absolute disaster. The techs had no idea (all local contractors I’d imagine), they fried the power, WiFi and incorrectly applied the thermal paste so it never worked properly
After just one year I tried to get more support and they said I’d have to send it in for three weeks which was impossible, I was using it every day. Onsite support was only for the first year, whereas apple stores you can just walk into
Finally the warranty ended and I decided to fix the damn thing myself. Was extremely careful and it was perfect for about a week, then the power somehow failed and it now refuses to turn on. Windows is also horrible for coding due to heavy file system use, fat threads and windows defender, let alone the constant privacy invasion. Was planning to install Ubuntu but figured if I ever did send it in it would just confuse them all the more
I finally got an MBP 2015, should have done it from the beginning.
I had only one issue with my XPS 13 9350 so far - at one point the battery died and I had to send it in. It got replaced quickly and since then it's been fine.
Apple on the other hand will disable your computer if they detect that an unauthorized 3rd party has serviced it (if you bought a recent one with a T2 chip).
Weird, I have the 9550 and had the opposite support experience. It did have a couple of issues, but each time Dell had a guy out at my house the following day with replacement parts, no charge, no questions asked.
I purchased the extended support once the warranty expires, so have another 2 or so years left on that.
After just one year I tried to get more support and they said I’d have to send it in for three weeks which was impossible, I was using it every day. Onsite support was only for the first year, whereas apple stores you can just walk into
Finally the warranty ended and I decided to fix the damn thing myself. Was extremely careful and it was perfect for about a week, then the power somehow failed and it now refuses to turn on. Windows is also horrible for coding due to heavy file system use, fat threads and windows defender, let alone the constant privacy invasion. Was planning to install Ubuntu but figured if I ever did send it in it would just confuse them all the more
I finally got an MBP 2015, should have done it from the beginning.